Welcome to Sumachay! We are dedicated to providing excellent customer service, including a straightforward and fair return policy. Please read our return policy below to understand how returns are handled.

Returns Accepted: We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns that do not meet these criteria may not be accepted.

Free Return Shipping: We offer free return shipping for all eligible returns within the 14-day return window. To initiate a return and receive a prepaid return shipping label, please contact our customer service team at sales@sumachay.com or call us at +919019294106. Once approved, we will provide detailed instructions on returning the item.

Restocking Fee: A restocking fee of 20% may apply to returned items. This fee helps cover the costs associated with processing and restocking returned merchandise. The restocking fee will be deducted from your refund once the returned item is received and inspected.

Exclusions: Please note the following exclusions from our return policy:

• Final Sale Items: Items marked as "final sale" are not eligible for return or refund.
• Defective Products: Defective products are eligible for replacement within 14 days of delivery. There is no restocking fee for defective items.

Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us at +9190019294106 or via email at india@sumachay.com. Please provide your order number and reason for the return. Once your return request is approved, we will provide you with detailed instructions on returning the item.

In-store Return Method: Returns can only be processed in-store. Please visit our store location with the item you wish to return, along with your proof of purchase. Our staff will assist you with the return process and any necessary exchanges or refunds.

Non-Refundable Shipping Costs: Please note that shipping costs are non-refundable. This includes both the original shipping cost paid at the time of purchase and any return shipping costs incurred.

Compliance: Our return policy adheres to industry guidelines for transparency and fairness. We strive to provide clear and concise information to our customers regarding returns and refunds.

Contact Us: If you have any questions or concerns about our return policy, please contact us at +919019294106 or email us at india@sumachay.com. Our dedicated customer service team is here to assist you and ensure a smooth return process.

Thank you for choosing Sumachay! We value your business and look forward to serving you.